Exchange and Refund Policy

EXCHANGE AND REFUND POLICY

At NN Outfit, we want you to be completely satisfied with your purchase. Our Return and Exchange Policy is designed to ensure a smooth and transparent process for returns and exchanges. Please read the following guidelines carefully:

1. Returns:

1.1 Eligibility:

To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Returns must be initiated within 24 hours from the time of delivery.

1.2 Non-Returnable Items:

Certain items, such as personalized or customized products, perishable goods, and gift cards, are non-returnable.

1.3 Return Process:

To initiate a return, please contact our customer service team at info@nnoutfit.com or at 021-35308701-2 to obtain a Return Authorization (RA) number. Clearly mark the RA number on the outside of the package. Customers are responsible for return shipping costs.

1.4 Refund:

Upon receiving the returned item and inspecting its condition, we will process the refund within 5 business days. The refund will be issued to the original payment method.

2. Exchanges:

2.1 Eligibility:

Exchanges are allowed for items that are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service team within 24 hours from the time of delivery.

2.2 Exchange Process:

To initiate an exchange, please contact our customer service team at info@nnoutfit.com or at 021-35308701-2 to obtain an Exchange Authorization (EA) number. Clearly mark the EA number on the outside of the package. We will provide instructions for returning the defective or damaged item.

2.3 Replacement:

Once the returned item is received and inspected, we will send a replacement item of the same type and model. If the item is no longer available, we will offer a suitable alternative or a refund.

3. Damaged or Defective Items:

3.1 Reporting Damages:

If you receive a damaged or defective item, please report it to our customer service team within 24 hours of receiving the product. Provide detailed information and, if possible, include photographs of the damage.

3.2 Resolution:

We will work to promptly resolve the issue by offering a replacement or refund, as appropriate.

4. Contact Information:

If you have any questions or concerns about our Return and Exchange Policy, please contact us at info@nnoutfit.com or at 021-35308701-2 .
By making a purchase with NN Outfit, you agree to comply with and be bound by the terms of this Return and Exchange Policy. This Return and Exchange Policy will be reviewed and updated as needed.